Privacy Policy

Last updated: July 2025

AskPrinterPro (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to https://askprinterpro.com/ (the “Site”) and the customers who use our printer support and troubleshooting services (together, “you”). This Privacy Policy explains:

  1. What information we collect
  2. How we use it
  3. With whom we share it
  4. Your choices
  5. How we secure it
  6. How to contact us
  7. Information We Collect

1. Information You Provide Directly

  • Contact information: name, email address, phone number when you submit a support request or subscribe to our newsletter.
  • Support details: printer model, serial number, error messages, diagnostic logs or screenshots you upload to help us troubleshoot.

2. Information Collected Automatically

  • Usage data: pages you visit, clicks, session duration, referrer URL, IP address and browser/user-agent string (via Google Analytics).
  • Cookies & similar technologies: we use cookies, local storage and web beacons to remember your preferences and measure Site performance.

3. Third-Party Data

  • If you sign in via a social login (e.g. Google), we may receive your name, email and profile picture from that provider.

4. We use your information to:

  • Provide, maintain and improve our printer support services.
  • Respond to your support requests and questions.
  • Send you service-related announcements, newsletters, and marketing communications (if you’ve opted in).
  • Monitor and analyze Site usage and performance.
  • Comply with legal obligations and enforce our Terms of Service.

5. Sharing & Disclosure

    We will not sell or rent your personal data. We may share information:

    • With service providers: hosting (e.g. AWS), email (e.g. Mailchimp), analytics (Google Analytics), and payment processors, strictly to perform services on our behalf.
    • For legal reasons: to comply with law or legal process; to enforce our Terms of Service; or to protect the rights, property, or safety of AskPrinterPro or others.
    • Business transfers: if AskPrinterPro is involved in a merger, acquisition, or asset sale, you will be notified.
    1. Your Choices
    • Communications: you can opt out of marketing emails by clicking “unsubscribe” in any email or by contacting us at support@askprinterpro.com.
    • Cookies: most browsers allow you to disable cookies in settings—note that disabling cookies may affect Site functionality.
    • Access & correction: email us if you’d like to review, correct or delete your personal data (subject to legal limitations).
    1. Data Security

    We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no internet transmission is 100% secure—please use a strong, unique password for any account you create.

    6. Children’s Privacy

      Our Site and services are intended for users aged 16 and over. We do not knowingly collect personal data from children under 16. If you believe we have done so, please contact us to have the information removed.

      7. International Transfers

        AskPrinterPro is based in US. Your information may be processed and stored in servers located in other jurisdictions. By using our Site, you consent to this transfer in accordance with this Policy.

        8. Changes to This Privacy Policy

          We may update this policy to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date and, where appropriate, notify you (e.g. via email if you’re subscribed).

          9. Contact Us

            If you have questions or concerns, please contact:

            AskPrinterPro
            Email: support@askprinterpro.com